Frequently Asked Questions
Frequently Asked Questions
Q. How does stockphoto.com.bd work?
A. stockphoto.com.bd provides mostly royalty-free stock photography that are used by businesses and individuals around the world in a wide variety of projects. All of our content comes from our community of contributors and is vetted by editors to ensure it meets our high standards. When you download a file on stockphoto.com.bd, you’re purchasing a license that lets you use it in advertising, websites, blogs, presentations, video productions, podcasts and more. Because almost all of the files on our site are royalty-free, you only have to pay once to use our content for as long as you like, in as many different projects as you want
Q. What about the Licensing of the photos?
A. Licensing is the way in which photographer allow other people to use their photos. There are different license types. All images offered on stockphoto.com.bd are sold with a royalty-free license.
Q. What does royalty free mean?
A. A royalty free license allows you to use an image/photo, vector or video without restrictions on the time or number of uses, or the number of prints. In other words, buyer pays a flat fee for the image and nothing more.
Q. How can I use stockphoto.com.bd photos?
A. When you download a photo on stockphoto.com.bd, you’re purchasing a royalty-free license that gives you the rights to use that photo in a wide variety of uses, including: advertising, publishing, websites, blogs and presentations.
Since photos are licensed on a royalty-free basis, you only have to pay for the initial download of a file and won’t have to pay the photographer a royalty each time you use the image in a way that’s allowed under that license.
Under our standard royalty-free license, you can use almost every file on our site in advertising, websites, blogs, presentations, publications, video productions, podcasts and more. When you license a file, you can use it for as long as you like in as many different projects as you want, within the terms of the license agreement.
Q. What are the prohibited Uses of Use stockphoto.com.bd photos?
A. Regardless of if you purchase a standard license, you can never use stockphoto.com.bd content for the following uses:
- Online “print-on-demand” products
- Use in any logo or trademark
- Pornographic, obscene or libelous works
- Use that depicts personal endorsement by model
- Use that depicts model in a sensitive way i.e. mental or physical health issues, substance abuse, criminal behavior, sexual activity or preference without a disclaimer.
- Sub-license, give away, share or otherwise transfer stand-alone images/files
Q. How can I re-download a file that I have purchased earlier?
A. Your download link will remain active until THREE download of the purchased file. However if you need to re-download (after that initial THREE available download) any file you’ve purchased, you can do that at no additional cost, as long as the file is still available for sale. Simply open a support ticket for the same, mentioning the photo ID, within 30 days of the initial purchase. We will reactive download link for TWO more time
Q. I cannot downloads the purchased photo, what to do?
A. If you experience download problems, please contact support with the file number. We’ll either email the file to you or fix the download issue (if any)
Q. Are the images free of watermarks?
A. All high-resolution images you download do not have watermarks. Only the large size previews visible on the site are watermarked for reasons related to copyright protection. You can download a file (without any watermark) by using the Download button located on the ‘My Account’, in the ‘My Orders’ section.
Q. How do I pay for your images?
A. We provide you with several payment options. You can pay online (PayPal or credit card; all major credit cards are accepted) or use one of our offline payment methods (regular bank transfer/wire or bKash). For any of the ‘offline’ payment methods, please contact support for more details. Once you make any offline payment (such as bank transfer/wire or bKash) please enter your payment details in ‘My Accounts -> My Pending Payments ‘ section. Once we have received the payment, download link to you purchased file will be available in the ‘My Account-> My Orders-> Download’ section, therefore delays can appear.
Q. I don’t have a credit card nor a Paypal account. How can I buy an image from stockphoto.com.bd?
A. Yes, we accept offline payment methods like regular bank transfer/wire or bKash. As usual create an account first, select images you want to buy, add to cart then checkout. During ‘check out’ please select ‘Pay Later’ as payment method. Once you make the offline payment (such as bank transfer/wire or bKash) please enter your payment details in ‘My Accounts -> My Orders-> My Pending Payments ‘ section. Once we have received the payment, download link to you purchased file will be available in the ‘My Account-> My Orders-> Download’ section, therefore delays can appear.
Q. I want to change my username, how can I do that?
A. Usernames can be changed from our end only exclusively. Send support your request including the new username. When you select this new username, we recommend you always check availability: Registration page – desired login box, check username option.
Q. I forgot my login details, how do I find them?
A. In order to retrieve your login details please access the ‘Forgotten Password’ page. Use the email address you provided upon registration
Q. How do you protect my credit card data?
A. All information we collect on our users is strictly confidential. We guarantee total non-disclosure of this information. Furthermore, we employ the strictest data encryption and security measures to protect your personal and account information.
Q. What currency do you accept for payments?
A. At present, all payment should be made in US Dollars and BDT.
Q. Is there a fee for the site usage, account creation and maintenance?
A. No, there are no fees associated with opening, using or maintaining an account on stockphoto.com.bd.
Q. Is it possible to download images before I’ve completed payment?
A. No. Images can be purchased only after we have received the payment. Download link to you purchased file will be available in the ‘My Account-> My Orders-> Download’ section.
Q. I cannot download a purchased image. What do I do?
A. You can try downloading the purchased image from the ‘My Account-> My Orders-> Download’ section or you can contact our Support Service.
Q. How can I cancel my stockphoto.com.bd account?
A. Please contact our Support Service if you wish to cancel your account.